Frequently Asked Questions (FAQ)
Machine Selection & Packaging Solutions
Our machines are designed for a wide range of industries, including food and beverage, pharmaceuticals, cosmetics, electronics, agriculture, and more. Whether you’re packaging delicate items, liquids, or heavy products, we have a solution tailored to your needs.
Standalone machines are ideal for specific tasks like sealing or labeling, while fully automated lines integrate multiple processes (e.g., filling, sealing, and palletizing) for higher efficiency. We can recommend the best option based on your production scale and requirements.
Brocano supplies standalone packaging machines, customised automation systems and complete packaging lines. Whether you need one machine for a specific task or a system that connects several packaging processes, we can recommend suitable options based on your product, packaging requirements and production needs.
Yes. You can purchase an individual machine for a specific packaging task, such as sealing, filling, labelling, wrapping or strapping. You do not need to purchase a complete packaging line. Our team can help you select a suitable machine for your current operation and discuss future integration if required.
Our core business is supplying packaging machinery and automation systems for customers to operate in their own production facilities. Please contact us if you are unsure which equipment your packaging process requires.
Start by sharing your product, packaging format, pack size and required output. Our team will review these details and recommend suitable machine options. Product samples or packaging trials may be needed to confirm suitability.
Please provide as much of the following information as possible:
- Product photos, dimensions and weight.
- Required packaging format and pack size.
- Packaging material details, if available.
- Target output per minute or hour.
- Factory location and available installation space.
- Existing equipment that needs to connect to the new machine.
If some details are unavailable, send us what you have and we will guide you through the next steps.
- Product photos, dimensions and weight.
- Required packaging format and pack size.
- Packaging material details, if available.
- Target output per minute or hour.
- Factory location and available installation space.
- Existing equipment that needs to connect to the new machine.
If some details are unavailable, send us what you have and we will guide you through the next steps.
Customisation can be assessed according to your product, packaging specifications, required output and factory layout. Available options and the final scope will be confirmed during the proposal stage.
Integration may be possible, subject to a technical assessment. Please share your existing equipment specifications, operating speed, layout and connection requirements so we can evaluate a suitable arrangement.
Some machines can handle a range of products or pack sizes within their operating limits. Change parts, adjustments or additional settings may be required. Please provide the full range of products and sizes you intend to run.
Yes. We have a showroom where customers can view demonstrations of selected standard machines. Please contact us before visiting so we can confirm machine availability and arrange a suitable demonstration.
If you would like to test your own product or packaging material, please discuss the sample requirements with our team in advance.
If you would like to test your own product or packaging material, please discuss the sample requirements with our team in advance.
Yes. Selected standard machines are available from ready stock, subject to current availability. Please contact us to confirm the model, configuration and estimated delivery schedule.
Customised machines and integrated packaging systems may require additional preparation or production time.
Customised machines and integrated packaging systems may require additional preparation or production time.
Quotation, Delivery & Installation
Machine pricing depends on the model, configuration, feeding system, accessories and service scope. A quotation helps clarify the equipment and services proposed for your production requirements.
Lead time depends on stock availability, machine configuration, customisation and delivery location. The estimated schedule will be provided with your quotation or order confirmation.
Depending on the equipment, preparation may include suitable electrical power, compressed air, floor space, access for unloading and product or packaging samples. Installation requirements should be confirmed before delivery.
If you require financing, we can introduce you to external leasing or financing partners to explore available options for your machinery purchase.
All applications are subject to the financing provider’s assessment and approval. Eligibility, rates, repayment terms and other conditions are determined by the provider.
All applications are subject to the financing provider’s assessment and approval. Eligibility, rates, repayment terms and other conditions are determined by the provider.
Service & Support
Brocano provides installation, commissioning and operator training support. The location, scope, schedule and any applicable charges will be confirmed in the quotation or service arrangement.
Warranty coverage and duration depend on the equipment and agreed terms. Please refer to your quotation and warranty documentation for coverage, exclusions, wear parts and the service request procedure.
Contact our team with the machine model, serial number, a description of the issue and clear photos or videos where possible. For spare parts, include the part number or a photo to help us identify the correct item.
Our headquarters is in Batu Pahat, Johor, with branches in Subang Jaya, Selangor, and Bukit Mertajam, Penang. Please contact the relevant location before visiting to confirm staff availability and any machine demonstration arrangements.
Yes. We provide after-sales support through a dedicated WhatsApp group where customers can communicate directly with our technical team. You can share videos, photos and a description of the issue to help us assess the problem and guide you through troubleshooting remotely.
Remote technical support is available 24/7. Some issues may require further assessment, replacement parts or an on-site visit.
Remote technical support is available 24/7. Some issues may require further assessment, replacement parts or an on-site visit.
If remote troubleshooting cannot resolve the issue, we will arrange an on-site service visit. Depending on technician availability, your location and the service schedule, visits may be arranged for the same day or the following day. Our team will confirm the earliest available appointment with you.
