Machine Consultation
Share your product, packaging format and output requirements so our team can review suitable equipment options.
After Sales Service Support
Service & Support
Packaging Machine Technical Support & After-Sales Service
Brocano’s in-house technical team supports customers using our packaging equipment, from installation and operator training to maintenance, remote troubleshooting and on-site service arrangements.
In-House Technical Team Installation & Training Remote Troubleshooting On-Site Service
What we do
Our Services
Showroom Demonstrations
Visit our showroom by appointment to explore selected standard machines. Our team explains machine functions and operation, answers your questions and discusses product testing requirements.
Installation & Commissioning
Support for machine setup, adjustments and trial operation. Installation requirements and service scope are confirmed before delivery.
Operator Training
Practical guidance on operation, settings, product changeovers and routine machine care.
Maintenance & Troubleshooting
Remote assessment of operating issues, with further inspection or on-site service arranged where required.
Spare Parts Support
We stock commonly required spare parts for machines supplied by Brocano®. Specific part availability and lead times are confirmed upon enquiry.
Remote support
Direct Technical Support Through WhatsApp
Contact our technical team through your dedicated customer WhatsApp group. Share your machine model, fault description, alarm messages and relevant photos or videos. We respond to machine breakdown enquiries within 24 hours. Resolution time depends on the issue, parts requirements and any further service needed.
Technical assessment at the machine
Field service
On-Site Service When Needed
If remote troubleshooting cannot resolve the issue, we will arrange an on-site visit. Same-day or next-day appointments may be available, depending on your location and technician schedule. Service scope and applicable charges are confirmed before the visit.
Installation and setup
Operator guidance
Regional support
Service Locations & Coverage
Our headquarters is in Johor, with branches in Selangor and Penang. On-site service across Peninsular Malaysia, Sabah, Sarawak and Singapore is arranged according to location, equipment requirements and technician availability.
Johor HQSelangorPenang
